Refund policy

We want you to love your echolens. If you are not fully satisfied with your purchase, you may request a return or exchange under the following conditions:

Returns

• You have 30 days from the date of delivery to request a return.

• Items must be in their original condition, with all packaging and accessories included.

• Proof of purchase (such as your order confirmation email) is required.

Refunds

• Once we receive and inspect your return, we’ll notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days (timing may vary depending on your bank or credit card company).

• Shipping costs are non-refundable.

Exchanges

• If you received a defective or damaged item, please contact us right away. We’ll work with you to replace it at no additional cost.

Non-Returnable Items

Certain items cannot be returned, including:

• Gift cards

• Final sale or clearance items

How to Start a Return

To begin the return process, please contact our support team at info@echolenscamera.com with your order number and reason for return. We’ll provide instructions on how and where to send your item.

Thank you for your understanding and support of echolens.